BOSS, Inc., a 100% Filipino BPO company, was formally inducted last May 7, 2008 as one of the newest members of the Business Processing Association of the Philippines (BPA/P). the umbrella organization of the offshoring and outsourcing (BPO) industry in the Philippines, in a well-attended General Membership Meeting at the Manila Room of the Shangrila Hotel in Makati City.

BOSS, Inc. was represented by Tony Cubacub, Chief Operating Officer, and Ms. Guia C. Viloria, VP – Finance & Administration. BOSS, Inc. is a member of the Marketing & Communications Power Team and the Information and Research Power Team, two (2) of the five working committees of the BPA/P.

The BPA/P now has now 168 members, both local and foreign BPO companies.

The BPO industry is regarded as one of the fastest growing industries in the world. International investment consultancy firm McKinsey & Co. predicts that the demand for outsourcing services will reach $180 billion in 2010, with the customer contact services, finance and accounting, and human resource sub-sectors taking up the biggest shares. When it comes to the trend in primary business requirements, experts are seeing a shift from cost-effectiveness to skills quality and competence. This development all the more strengthens the Philippines' position as an emerging global leader in the BPO industry (BPAP 2006). The BPO boom in the Philippines is currently led by demand for offshore call centers. The Philippines raked in offshore service generating revenues of $2.1 billion in 2006, placing third behind India and China and slightly ahead of Malaysia. That's up 62% over the $1.3 billion it gained in 2004, and a huge increase from the start of the decade when the outsourcing industry in Manila employed just 2,400 people and the industry had revenues of merely $24 million. It is estimated that 200,000 people are working in 120 BPO (mostly Contact Centers) in the Philippines in 2006. Overall, Philippine BPO is forecasted to earn US$11 billion and employing 900,000 people by the year 2010 (Shameen 2006).